We want you to be absolutely satisfied with your purchase, however we do understand that sometimes unexpected situations occur. We are here to help!

Damaged product

Once you have received your delivery, please inspect the product(s) within 14 days from delivery and inform us if anything is missing or has been damaged in transit. We kindly ask you to document the damages of the product and package, preferably in the presence of the carrier, so we can fairly process your recompense. Depending on the product and your preference we will refund part of the value of your order or send you a replacement for the part that arrived damaged. The original box for the product needs to be saved to be able to claim the product.

Undamaged product

Within 14 days from the date of delivery you may resign from your purchase and return your order without giving any reason. In this case The Corkbox Co. will refund the value of the order within 14 days of the date the order was returned. The customer is responsible for shipping charges associated with returning a non-damaged item.

Order cancelation

We can not allow the cancellation of an item after 24 hour as all items hit production the following day. We have time and resources that have already been allocated to processing an item from the time an order is placed. Once 24 hour has passed after the date/time of an order, there will be no refunds and no exceptions to this rule because your product will have entered production.

Engravings / Customized Items

Due to the personalized nature of some of the products on our website, it is important to note a few details. Our money back guarantee policy does not apply to any of our customization products. If you do not receive your customized piece as advertised, we will immediately replace your item. Orders will be ENGRAVED exactly how they are sent to us. If you send in our engraving with an expectation of it to be written another way, a refund will not be provided. Additionally, fonts and final engravings on monograms may vary slightly than what you see on the website due to the personalized nature of these products. 

Reimbursement

All refunds will be processed within 14 days from accepting your submission.

All returns must be sent to address below:
Burned Words
ul. Bema 1/2
67-400 Wschowa
Poland

STILL HAVE A QUESTIONS?
If you have any further questions or concerns regarding these terms, please contact us via hello@burnedwords.com